FAQs

According to the applicable right of withdrawal, you have the right to withdraw from the contract within fourteen days of receiving the goods without having to provide reasons. To exercise this right, you must send a clear statement of withdrawal to N. Ludwig GmbH. The return of the goods must be made within this period. You bear the costs of returning the goods unless something else has been agreed upon in writing. The refund of the purchase price will be made within fourteen days of receipt of the withdrawal statement, provided that the goods have been returned in their original condition (unopened).

For more comprehensive information and further details on the right of withdrawal, please refer to the complete terms at the following link:

Right of Withdrawal - Complete Information

The delivery time is 2-3 working days from receipt of the order, excluding force majeure.

The shipping costs are € 5.80 for Austria and Germany. Delivery to these countries is free for orders over € 75.00. For all other EU countries, the shipping costs are € 13.00. Delivery to all other EU countries is free for orders over € 150.00.

The packages are sent by our logistics partner via Austrian Post.

Your tracking number will be sent to you via email.

You have the option to pay for your order via PayPal, Klarna, Visa, Mastercard, Apple Pay, Google Pay, or bank transfer. The desired payment method can be selected when placing the order.

Your invoice and delivery note will be included with your shipment.

We ship to all EU countries. Shipping to third countries is not generally provided for due to customs regulations and cannot be carried out via the online shop. Please contact us regarding shipping to third countries by phone.

We process your data exclusively in accordance with legal regulations. These are collected and stored solely for the purpose of processing your order and for our marketing purposes. Your data will not be passed on to third parties.

Providing your email address is necessary for processing your order, to inform you about the status of your order, or to contact you in case of problems with your order.

You can redeem your voucher both in the shopping cart and in the final step of the ordering process.

The raw materials are processed and bottled in Austria.

The products are of premium quality, made with natural ingredients, free from genetically modified substances. The company is CO2 neutral.

You can receive information about new products and promotions via newsletter to your email address upon request. You can also sign up for our newsletter during the checkout process of your order. If you no longer wish to receive our newsletter, you can unsubscribe at any time using the "abbestellen" button in the footer of the newsletter.

You will find detailed information about the ingredients and their potential benefits for humans or animals in our product descriptions. For the correct dosage, you will also find corresponding tables in our product descriptions.

For any questions regarding animal welfare and dietary supplements, our staff are available to assist you anytime via email at office@nikolaus-nature.com or during our business hours by phone. You can reach us from Monday to Thursday, between 8:30 a.m. and 4:00 p.m., at the number +43 (0) 316 300 102. Additionally, feel free to contact one of our experts/qualified doctors with medical questions.

You have the option to review our products directly in the online store, as well as to review our online store on Trusted Shops. The rating is done on a scale of 0 – 5 stars, with the maximum number of stars representing the best rating and thus reflecting maximum satisfaction. If you ever have cause for complaint or suggestions for improvement, please contact us by phone or email, and we will promptly address your concerns.

You can reach us anytime via email at office@nikolaus-nature.com or by phone Monday to Thursday from 08:30 to 16:00 at +43 (0) 316 300 102.