FAQs
How long does it take to process and deliver my order?
As soon as we receive your order, we'll start processing it immediately. Your package will typically reach you within 2–3 business days (applies to deliveries within Austria and Germany). Please note that delays may occur in exceptional circumstances such as force majeure – however, we'll keep you updated at all times.
How much are the shipping costs?
We want your order to reach you quickly and safely – and at fair prices:
📦 Austria & Germany: € 5.80 shipping costs.
We deliver free of charge for orders over €75.00 .
📦 Other EU countries: € 13.00 shipping costs.
We deliver free of charge for orders over €150.00 .
How will my order be shipped?
Your order will be shipped safely and reliably with our logistics partner, Austrian Post . So you can rest assured that your package will arrive quickly and safely.
Which countries does Nikolaus Nature ship to?
We deliver reliably to all EU countries . Shipping to countries outside the EU is currently not possible via our online shop due to customs regulations.
Would you like to request delivery to a third country? Simply contact us by phone – we'll be happy to see if we can find a solution for you!
How can I redeem my voucher?
Redeeming your voucher is easy! You can enter the voucher code either directly in your shopping cart or during the final checkout step – the discount will then be automatically deducted from your total.
Do I have a right of return?
Yes, of course! You can return your order within 14 days of receipt – without giving any reason. All you need to do is send us a short notice. The return must be made within this period, and you will be responsible for the shipping costs, unless otherwise agreed. Important: The goods must be unopened and in their original condition .
Once we receive your return, we will refund your purchase price within 14 days .
You can find all the details in our complete return and cancellation policy:
➡ [Right of withdrawal – Complete information]
Where do I get my tracking number?
As soon as your package is on its way, you'll receive an email with your personal tracking number . This allows you to track the delivery status at any time.
What payment options are available?
You can pay conveniently and securely with the following methods:
✔ PayPal
✔ Klarna (invoice & installment purchase)
✔ Visa & Mastercard
✔ Apple Pay & Google Pay
✔ Prepayment
Simply select the payment method that suits you best during checkout!
How do I receive my invoice?
Your invoice and delivery note are included in your package. If you need a digital version, you can contact us at any time.
Will my data be saved?
We take the protection of your data very seriously! Your information will be used exclusively for order processing and marketing purposes. We will, of course, not share your data with third parties . You can read more in our ➡ [Privacy Policy] .
Do I need to provide my email address?
Yes, because this way we can inform you about the order status at any time and contact you quickly if you have any questions.
Where are the products manufactured?
Our products are processed and bottled with the utmost care in Austria – quality you can rely on!
What quality do the products have?
Our products are of premium quality , contain natural raw materials , and are free from genetic engineering . We also place great importance on sustainability – our company is CO₂-neutral
How do I stay informed about new products and promotions?
Simply sign up for our newsletter – you'll be the first to hear about new products, exclusive offers, and exciting promotions . You can sign up directly at checkout or via our website.
If you no longer wish to receive the newsletter, you can unsubscribe at any time by clicking on “ Unsubscribe ” in the footer of the newsletter.
Where can I find information about the right products for me or my pet?
Our product descriptions contain detailed information on ingredients and benefits for humans and animals. You'll also find tables for the correct dosage .
If you have any further questions, you can contact our team at any time:
📧 office@nikolaus-nature.com
📞 +43 (0) 316 300 102 (Mon–Thurs, 8:30–16:00)
If you have any medical questions, you can also contact one of our specialist doctors .
How can I rate the products?
Your opinion is important to us! You can rate our products directly in our online shop or leave a review on Trusted Shops .
⭐ 0 – 5 stars : 5 stars represent maximum satisfaction. 😊
If you have any questions or suggestions, we look forward to your feedback – we will take care of them immediately!
How can I contact Nikolaus Nature?
We are here for you!
📞 Phone: Mon–Thu, 8:30–16:00 at +43 (0) 316 300 102
📧 Email: office@nikolaus-nature.com
We look forward to hearing from you! 😊